Returns & Refunds

MNL (Minimal Nomad Life) provides a limited warranty to the customer according to our support policy. MNL offers two types of warranties to make shopping easier for customers. If you'd like to file a warranty claim, please contact us through our Help Center.

Authorized Stores for MNL Warranty
MNL Warranty coverage is only applicable when the product is purchased from an authorized seller:

MNL Official Web
a. minimalnomadlife.com

If you purchased the product from a seller other than those listed above, please contact the seller directly for warranty or return information. If you have any difficulty contacting the retailer, please contact MNL directly at support@minimalnomadlife.com.

Please note that requests from outside the U.S. for a replacement within the warranty period will be refunded only.

30-Day Return Policy
If purchased within 30 days, undamaged products can be returned for a full refund, including for reasons such as discrepancies in product image or the wrong size being purchased. Please be sure to read the conditions below before submitting your request.

MNL must receive the product, including all accessories, before processing a refund.
Products must be returned in their original packaging, in resellable condition, along with all included accessories. Returns missing original packaging may be refused or subject to a restocking fee at MNL's discretion.
Full refund will be given as long as the product is undamaged and within 30 days of purchase.
We will not accept returns for more than 10 of the same product if purchased on a corporate account.
Must provide proof of purchase with an invoice or receipt showing the date, place of purchase, product description, and price.
Buyer is responsible for return shipping costs, except for warranty related claims such as product defect.
Please provide us with the shipping carrier and tracking number once the product has been confirmed for shipment.
MNL will refuse returned items received by cash-on-delivery and will dispose of them. Products sent in without completing the request process through our Help Center will also be subject to disposal.
If the above conditions are not met, we will refuse your return.
Return requests must be submitted within 30 days of purchase. Once a return is approved, the product must be shipped back to MNL within 7 days of approval.
If the customer purchased a product from an online store or in-store that is not covered by the warranty, please contact the store of purchase directly.
If the customer returns any item other than the purchased item, or fails to return the purchased item, the refund will be void and the incorrect item sent will not be returned.
This warranty is contingent upon your ability to return the product to the designated return address.

Return Address:
ELECOM USA
2102 Business Center Drive
Irvine, CA 92612

Cancellations

Order cancellation requests are not guaranteed. Because orders are processed quickly, we cannot guarantee that a cancellation or address change will be completed before the order ships.
Customers are responsible for verifying that their shipping address is correct at checkout. MNL is not liable for orders delayed, misdelivered, or lost as a result of an incorrect or incomplete address provided by the customer.
Any fees resulting from an incorrect shipping address — including but not limited to address correction fees, return-to-sender fees, or re-delivery fees charged by the carrier — are the customer's responsibility.
If a customer requests that an order be reshipped due to an address error on their part, the customer is responsible for covering the cost of reshipment.

Not Covered Under Warranty:

Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Free products / Sample Product
Product Repairs / Repairs through 3rd parties
Damaged from outside sources
Damaged from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
Request for parts only

How to File a Warranty Claim:
Contact us through our Help Center and state the reason for your return, along with a screenshot or PDF of your invoice or receipt as proof of purchase. After reviewing your claim, we will contact you to proceed with returning the item(s) to us. We will check the returned merchandise upon receipt and process your refund if the item(s) is in the confirmed condition.

Product Warranty for Quality-Related Issues
In the unlikely event that product defects occur, we provide a Product Warranty for Quality-Related Issues for the customer's convenience. This warranty is applicable in relation to product defects. Please submit your request through our Help Center.

Replacement only applies to products that prove to be defective due to improper manufacture or materials and are not eligible for repair. Missing parts are not covered under warranty.
Must provide proof of purchase with an invoice or receipt showing the date, place of purchase, product description, and price.
Only exchanges for the same product or model are valid. Discontinued products may be exchanged for an equivalent product or refunded.
Products sent in without completing the request process through our Help Center will be subject to disposal.
After receiving the return/exchange request, we will email you a return label to send back the defective product(s). Meanwhile, we will send out a new replacement product to you.
After receiving the return label, please return the product to the designated location. MNL will cover the shipping cost.
Please note that return labels have a 25-day time limit; after 25 days, the return label can no longer be used. We will not alert you to the expiration date.
If the return label has expired, it will be reissued and delivered upon request for reissue.
The warranty is only valid for buyers residing in the United States. However, we may offer refunds to select customers residing outside of the U.S. on a case-by-case basis.
The period of all warranties shall begin to run from the date of purchase.

Return Address:
ELECOM USA
2102 Business Center Drive
Irvine, CA 92612